Shipping policy

Shipping Policy

Thank you for shopping with Elaia Baby. We are committed to delivering your order safely and as quickly as possible. Please review the information below regarding our shipping process.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday (excluding weekends and holidays).
If we are experiencing a high volume of orders, shipments may be delayed slightly.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Locations

We currently ship to most countries worldwide.
If you are unsure whether we ship to your location, please proceed to checkout and enter your shipping address.

Estimated Delivery Time
Shipping Method Estimated Delivery Time
Standard Shipping 7–10 business days

Delivery times may vary depending on destination, customs processing, and local carrier conditions. Shipping estimates begin after the order has been processed and shipped.

Shipping Fees

Shipping costs are calculated at checkout based on your location and selected shipping method.

From time to time, we may offer:

Free shipping promotions

Discounted international shipping

Special seasonal delivery offers

Order Tracking

After your order has shipped, you will receive an email containing your tracking number.
Please allow 24–48 hours for the tracking information to update.

If you have not received tracking details within a few days, please contact us.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or other fees determined by the destination country.

These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.

Incorrect Address

Please ensure that your shipping address is correct when placing your order.

If incorrect information is provided and the package cannot be delivered, we are not responsible for lost shipments. Additional shipping fees may apply for reshipment.

Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally occur due to:

Customs inspections

Weather conditions

Carrier disruptions

High seasonal demand

If your package appears lost or significantly delayed, please contact our support team and we will assist you as quickly as possible.

If you have any questions about shipping or your order, please contact us:

Email: support@elaiababy.com